Training Programmes
Internationally certified
leadership trainings
Select a programme below to explore the full 3-day agenda, objectives, and what participants receive — all accredited, internationally certified, and delivered by Cristina Necula.
01
PCM® Basic Training for Leaders
Process Communication Model® — personality types, communication channels, psychological needs and management styles.
↓
02
Emotional Assertiveness Training for Leaders
John Parr model — emotions, reactions, self-regulation, primary emotions and the foundations of healthy relationships.
↓
03
Interactive Assertive Communication Course
PCM® + Emotional Assertiveness combined in a dynamic, applied learning experience — practical from Day 1.
↓
PCM® — Process Communication Model®
PCM® Basic Training for Leaders
"The world's most effective communication and stress management tool."
📍 Face to Face
👥 Max 10–15 participants
📅 3 Days
🌍 Internationally Certified
The Process Communication Model® — developed by Dr Taibi Kahler — is one of the most validated personality and communication frameworks in the world. This 3-day immersive training equips leaders with a deep understanding of their own and their team's personality structures, communication preferences, and psychological needs.
Day 1
- Introduction to PCM® — what it is, how it came into being, its applicability and results
- Setting expectations — calibrating the course to participants' needs and objectives
- Neuroscience & Perceptual Systems — how people mentally represent reality; the 6 perceptual systems discovered by Dr Thaibi Kahler (thoughts, opinions, emotions, actions, reactions, reflections)
- Personality Architecture & Personality Types — defining and understanding the 6 personality types that make up our personality structure
- Personality Pattern Inventory — participants receive the results of their personalised questionnaire indicating their personality structure
Day 2
- Communication channels — presentation and calibration of different communication modes for effective interactions and networking
- Environment preferences — discovering preferred and unproductive environments for each personality type, with relevance to leadership
- Motivation & Psychological Needs — the 8 fundamental psychological motivators and their relationship to each personality type; motivating teams in leadership
- Communication modes — describing each personality type through words, tone, gestures, facial expressions and posture
- Management styles — the 4 management styles with specific advantages and disadvantages in relation to each personality type
Day 3
- Stress Sequences / Conflict Management — the 3 stress sequences specific to each personality type and the most effective ways to manage potential conflicts
- Psychological needs under stress — recognising escalating distress signals and intervening effectively
- Intervention strategies — the right communication and management approaches for each personality structure
🎯 Objectives
- Self-knowledge and understanding of colleagues
- Develop communication skills across the organisation
- Increase organisational effectiveness
- Improve communication quality at every level
- Reduce stress in teams and leadership
- Manage difficult situations and conflicts effectively
📚 What You Get
- Personality profile — summarised and detailed (Personality Pattern Inventory)
- Comprehensive course manual
- Experience of an internationally certified programme
- Group diversity experience and sharing of perspectives
- The world's most effective communication & stress management tool
- Interactive course with methods from real personal and professional situations
PCM®
Verified Accredited Trainer
Listed on processcommunication.ro ↗
Emotional Assertiveness — John Parr Model
Emotional Assertiveness Training for Leaders
"Happiness is not a luxury; it is a birthright." — John Parr
📍 Face to Face
👥 Max 10–15 participants
📅 3 Days
🌍 Internationally Certified
"Being emotionally assertive is not the same thing as having accumulated information about emotions and emotional self-regulation."
This 3-day training, based on John Parr's Emotional Assertiveness model, develops participants' capacity to understand, identify, and manage emotions — their own and others' — in healthy, authentic, and constructive ways. Practical exercises are woven throughout each day.
Day 1
- The nature of emotions — what emotions are and why they matter in leadership and relationships
- Emotions, reactions and beliefs — how our belief systems shape emotional responses and behaviour
- The origin and process of emotions — understanding how emotions arise, develop, and are processed internally
- Body language — Paul Ekman's model — facial expressions, micro-expressions, and non-verbal communication in leadership
Day 2
- Primary emotions and their biochemistry — the biological and neurological basis of our core emotional states
- Emotional self-regulation — healthy flows vs toxic flows; the neuroscience of emotional regulation
- Anger, Sadness, Happiness and Fear — in-depth exploration of the four primary emotions and their leadership implications
- Managing emotions through practical exercises — evidence-based tools for real-time emotional regulation in professional contexts
Day 3
- Psychological needs of each primary emotion — identifying what each emotion signals and what it requires for healthy processing
- Basic concepts of healthy relationships — building emotionally assertive communication for sustainable professional and personal relationships
🎯 Objectives
- Understand in depth what Emotional Intelligence and Emotional Assertiveness mean
- Understand the mechanisms behind emotional short-circuits responsible for failures in relationships
- Develop the ability to identify, understand, and anticipate emotions and their impact on health and wellbeing
- Manage emotions in healthy and authentic ways
- Build capacity for strong, healthy relationships that enhance quality of life
📚 What You Get
- Experience of an internationally certified programme
- Group diversity experience and sharing of perspectives
- The most effective assertive emotion management tool
- An interactive course using diverse methods applied to concrete personal and professional situations
Interactive Course — Assertive Communication
Interactive Assertive Communication Course
"Words are the voice of the heart." — Confucius
📍 In-Person & Virtual
👥 Flexible group size
⚡ Highly Interactive
🌍 RO & EN
This interactive course explores assertive communication in depth — covering the three communication styles, the science of verbal and non-verbal communication, and practical assertive formulations participants can apply immediately in their personal and professional lives. Includes a validated self-awareness questionnaire (S. Marcus) to identify each participant's dominant communication style.
Course Agenda
01
Communication
What communication is, how it works, and why it is the foundation of every professional and personal relationship.
02
Types of Communication
Verbal (7%) — words, oral & written. Para-verbal (38%) — tone, volume, rhythm, intonation, pauses. Non-verbal (55%) — gestures, facial expressions, posture, gait.
03
The Three Communication Styles
Passive ("I'm not ok, you're ok"), Aggressive ("I'm ok, you're not ok"), and Assertive ("I'm ok, you're ok") — with real expressions and language patterns for each.
04
The Beauty of Assertiveness
Why assertive communication is the most effective style — and how to recognise it in yourself and others.
05
Assertive Formulations
Polite refusal · Expressing feelings and needs · Sharing a different opinion respectfully · Addressing conflict constructively · Requesting clarification.
06
Practical Examples & Role Play
Interactive exercises applying the three communication styles to real-life situations — participants practise and identify assertive responses together.
07
What You Can Do to Become More Assertive
Awareness of your dominant communication style · Avoiding sarcasm and impulsiveness · Expressing yourself concisely and clearly · Active listening and feedback.
08
Q&A
Open discussion and personalised answers to participants' questions on communication challenges they face in their own context.
Assertive Formulations — Examples from the Course
Polite refusal
"Thank you for the invitation. The meeting you set overlaps with another previously scheduled one, so I can't attend."
Expressing feelings & needs
"I find it difficult to concentrate when there's background noise. I'd really appreciate it if you could reduce the noise level during online meetings so I can be productive."
Addressing conflict
"I notice you feel uncomfortable and I'd like to discuss this in a calm and constructive way, and find a solution that works for both of us. Is this a good time?"
Sharing a different opinion
"I understand your perspective on this topic, but I have a different opinion I'd like to discuss. I want to understand how you see things too."
The 3 Communication Styles
🎯 What You Will Gain
- Awareness of your dominant communication style
- Tools to shift from passive or aggressive to assertive
- Ready-to-use assertive formulations for real situations
- Confidence to express needs, opinions, and boundaries clearly
- Skills for active listening and constructive conflict resolution
📋 Includes
- Self-awareness questionnaire (S. Marcus — 4 communication styles)
- Personalised style profile and interpretation
- Practical role-play exercises and real-life case studies
- Course evaluation and follow-up resources
Looking for tailored training for your team?
I deliver bespoke in-person and virtual programmes for organisations of all sizes.